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Administrative Supervisor (FT), MFRN13537CAS
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Position Number: 5814772
Location: Glen Ellyn, IL
Position Type: Student Affairs and Services

Administrative Supervisor (FT), MFRN13537CAS

Administrative Supervisor (FT), MFRN13537CAS
The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions.

College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Primary Duties and Responsibilities:
Responsible for the supervision and operations of the Counseling, Advising and Transfer Services Center administrative staff. Establish procedures, providing training and scheduling to ensure outstanding customer service to students.

Manage the daily operations of the Counseling, Advising and Transfer Services Center.

Responsible for hiring, training, supervision, evaluation, and scheduling of the support staff.

Provide outstanding customer service by assisting students, community members and staff with their questions and concerns, through email, in person and over the telephone, including referrals within Student Affairs and the College as a whole.

Maintain supplies, materials and equipment in the Counseling, Advising and Transfer center including program guides, advising materials, student use computers.

Assist with the Advising programming including assisting with intake process, completing facility requests, designing of publicity and advertisement and coordinating the setup of materials.

Schedule Counseling, Advising and Transfer appointments (including New Student Advising and Registration) each term by phone or in person.

Provide administrative support for online advising functions such as email advising and email advising survey.

Handle student complaints, troubleshoot and work to resolve issues.

Other related duties as assigned.

Qualifications:

Education
- Associate's Degree or equivalent combination of education and experience required.
- Bachelor's Degree preferred.

Experience
- Experience in and overall commitment to exemplary student and customer service required. 1-3 years in a supervisory position and proven leadership ability required.
- Must have excellent written and verbal communication skills and creative problem-solving skills required.
- Two (2) years of experience supervising student workers and staff preferred.
- Two or more years of satisfactory employment in a high traffic, customer contact position preferred.

Working Conditions:

Computer, copy machine and calculator.

Busy office setting with high volume of customer contact.

This position requires a background check.

Hybrid Remote Eligible: Yes

Hours: PM Supervisor/Closing Shift

Anticipated Start Date: January 2025

Hiring Range:
Managerial 2 Hourly/21.00 - 22.50

Competitive starting pay is dependent on education and experience. College of DuPage also offers a generous benefits plan which includes paid time off, tuition discounts for employees and dependents, medical, dental, vision effective the first day of employment, and retirement benefits in a collaborative and friendly environment.

College of DuPage is an equal opportunity employer. We are committed to diversity and creating an inclusive environment for all employees.

College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.

To apply, visit https://cod.csod.com/ux/ats/careersite/4/home/requisition/2108?c=cod